Sax and Woodwind has a 7 day Returns Policy - conditions apply
In addition to your statutory rights, if you change your mind you must contact us within 7 days of receipt and return the item within a further 7 days, along with sales receipt (your tax invoice or proof of purchase) and we will refund the purchase price excluding any shipping costs via the original payment method, or exchange those products in-store .
Please see the exceptions at the bottom of the page.
Conditions applicable to change of mind returns:
We are not required to offer a change of mind return policy but we understand that errors can be made. You must have proof of purchase and for this reason we recommend that you always make purchases under your store customer account. That way if you loose your receipt we can always print another one! "Change of mind" includes purchases you have made in error eg accidentally ordered the wrong size or colour, items that don't fit the way that you would like or unwanted gifts.
- If you change your mind and wish to return the item for a refund, the item(s) must be unopened, unused, in their original undamaged packaging, with all included accessories, if applicable, and must not be damaged in any way. This applies to mouthpieces as well as other products.
- The cost of return freight and packaging is the responsibility of the customer.
- We recommend you pack the item well and insure it, as Sax & Woodwind will not be responsible for damage in transit.
- Once the returned item is inspected and deemed to be in the original saleable condition, we will refund you, excluding delivery charges and any restocking fee.
- Any damage or signs of wear and tear will be assessed by our staff/technicians and charged accordingly as a re-stocking fee at the complete discretion of Sax & Woodwind.
- All refunds will be to the original forms of payment, otherwise an exchange or store credit will be issued
- Sax & Woodwind reserves the right to deny a refund or return under this policy if the merchandise does not meet the change of mind return policy requirements.
Faulty product returns
As a consumer, you are entitled to the benefit of statutory consumer guarantees in respect of items or services purchased from Sax and Woodwind. If you believe an item or services is faulty, not of acceptable quality, does not match the description provided or is not fit for purpose, you may be entitled to a remedy under Australian Consumer Law.
However these consumer guarantees do not apply where the item was damaged due to lack of maintenance, damage, or misuse.
Where you believe an item is faulty, it may be necessary for Sax & Woodwind to send the item to the manufacturer or their service agent for it to be assessed. In accordance with Australian Consumer Law, if the failure is minor, Sax & Woodwind may repair the item/have it repaired (or, at the discretion of Sax & Woodwind, may replace the item or refund you) within a reasonable time. If the item or service is deemed to have a major failure, you may reject it and seek a refund or replacement, or you may keep the item and seek compensation for any drop in the value. These consumer guarantees apply to items or services and may be impacted by the type and age and nature of the item. For more information on Consumer Guarantees refer to the NSW Department Of Fair Trading website HERE
If the return is a result of error by Sax & Woodwind please contact us.
Exceptions to Change of Mind Returns Policy
- Opened boxes of reeds of any kind including double reeds due to health issues
- Special order items that we have ordered for you at your request, that we do not normally carry. Examples include unusual reed strengths or mouthpiece sizes, specialised instrument cases or special requests for instrument configurations or finishes etc. Please contact us if you are not sure.
- Print and sheet music due to copyright issues so please choose carefully.
For further information please visit this ACCC website page