Payments

Please note: all prices on this website include GST.

IN-STORE SHOPPING

We are a brick-and-mortar store. Visit us for a great product range and helpful staff for all your orchestral supplies and band requirements.

We accept:
Cash
Visa
Mastercard
American Express (incurs a small surcharge)
Debit cards
Cheque (must be cleared before collecting goods, usually 5-7 days)
Paypal may be accepted at the complete discretion of Sax & Woodwind and may or may not include a surcharge.

Lay-by
You can lay-by an item for up to 3 months and still pay the discount price. You will be required to deposit 25%, with the remainder paid off within 3 months. The product must be fully paid for before it can leave the store. You are responsible for arranging the payments, either by phone, in store, or by direct deposit. Cancelling a lay-by will incur a 10% re-stocking charge. Lay-bys may not be available on some items.

Purchase Plans
You are able to take the product home straight away, but you will be charged much more overall than the discount price. For example, an instrument might be on sale for the discount price of $2200, but the total amount payable on a Purchase Plan might be $3000. The total payment is divided by 12, and we require your Visa or Mastercard number so that monthly payments can be taken. You will need to fill in an application form and if approved the first payment will be taken. Purchase plans may not be available for some items.

Bag checks
We reserve the right to ask to check a customer's bag if we feel we have a reason to do so. We can only conduct a bag check if you agree. However, if you refuse to allow a check, you may be asked to leave the shop and not return until you agree to a bag check.

ONLINE ORDERING FROM SAX & WOODWIND...and BRASS

No account is necessary - no usernames or passwords!

Please note that price updates may lag behind reality, and we may not have stock of a particular item (even if Google says it's in stock). It's always best to confirm that we have the item in stock before ordering.

Enter the number of items you want on the product detail page, and when you are ready to complete your purchase, go to View Cart. You can get a freight estimate at this stage. When you are ready to purchase, click on Continue and follow the instructions. You can view your shopping cart at any time and adjust the quantities. You will be able to choose a shipping method, get a freight quote if necessary, or opt to collect the item in-store. Orders are accepted once we provide you with a confirmation email. If you collect the item you may be asked for identification and a signature. 

We accept online orders 24 hours a day, 365 days a year, and orders will be processed during normal trading hours - Monday to Friday, 9:30am-5.30pm AEST.

Why do I need to ask for a price quote?
This is usually because the item is subject to frequent price changes, due to fluctuations in exchange rates, is currently not in stock, or is a special order.

Why do I need to ask for a shipping quote?
Larger items and shipments to remote areas may require a different shipping service. We will offer the best shipping price we can find at the time. 

Is the product I ordered in stock?
Please note: there are continuing worldwide supply chain issues so it's always best to call or email as we may be sold out, or the supplier may not have the item in stock. While we try to keep all popular items in store, certain products may need to be ordered from suppliers and delays may occur depending upon availability. For orders which will not be available within a reasonable time, we will contact you and provide an estimated delivery time. Some products are always special order and are subject to full payment prior to ordering. 

Do the prices include GST?
Yes, this is the 10% sales tax applied to goods and services within Australia. Overseas customers, including from New Zealand, are not required to pay Australian GST. However your shipment may incur taxes and charges in your own country.

What payments are accepted for online orders?

• Credit card - with or without a PayPal account. You will be taken to the PayPal Express checkout. This will only accept Visa and Mastercard. (A $5000 limit applies, items over this amount will need to be paid by direct deposit into our account)
• Direct deposit - You will find our bank details on the order confirmation. The order will be processed once the funds have cleared into our account, usually a day or so.

All online credit card payments are processed by PayPal, the largest and most well-known online payment processing service and you can use your normal credit card. The PayPal Express system is integrated with our checkout process and provides you with a seamless and secure purchasing experience. A PayPal account is not required when paying by credit card. Simply fill in your details on the PayPal page without logging in. 

Can I cancel or change an order?
Yes. The fastest way would be to call us on 02 9557 4588. If the order has already shipped, we will not be able to cancel it but you can return it (subject to normal return conditions) for a refund excluding shipping costs. For orders that have not shipped refunds can be very fast. It is no problem to change an order that has not been shipped - simply let us know. 

Can I order by phone? 
Yes - for small orders simply call us on 02 9557 4588 with your credit card details handy. At the complete discretion of Sax & Woodwind...and Brass management, some orders will require direct deposit into our bank account.

Disclaimer:
Sax & Woodwind...and Brass is not responsible for typographical errors in pricing, product images, or product specification inaccuracies on our website. Products priced incorrectly due to human error either in store or online may be withdrawn from sale. Prices are subject to change without notice. The recommended retail prices (RRP) are provided to us by our suppliers and are for information only. This price may not have been charged by Sax & Woodwind in the past, and will not necessarily be charged in the future.

Sax & Woodwind reserves the right to refuse to process orders that do not contain genuine contact information.